Privacy Policy

MACH 1 Logistics Pty Ltd (ACN 618 431 299) ("we", "us", "our", or "MACH 1") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. Information We Collect

We may collect the following types of personal information:

Contact Information

Full name
Business name and ABN/ACN
Email address
Phone number
Postal address and delivery addresses

Business Information

Company details and trading information
Billing and payment information
Consignment and shipment details
Cargo descriptions, weights, and dimensions
Insurance requirements and declarations

Transaction Information

Purchase orders and invoices
Payment records and credit history
Freight charges and customs documentation
Claims and dispute records

Technical Information

IP addresses
Browser type and device information
Website usage data and cookies
Online tracking and analytics data

Other Information

Communication records (emails, phone calls, messages)
Feedback and survey responses
CCTV footage at our facilities
Any other information you choose to provide

2. How We Collect Information

We collect personal information through:

Direct Collection

When you request a quote or make an enquiry
When you create an account or register with us
When you engage our logistics services
Through forms on our website or in person
During phone calls, emails, or other communications
When you visit our facilities

Third Party Sources

From your authorised representatives or agents
From other parties involved in the supply chain (carriers, customs agents, freight forwarders)
From publicly available sources
From our business partners and service providers
Through credit reporting agencies for credit assessments

Automated Collection

Through cookies and similar technologies on our website
Via analytics tools and tracking software
Through security systems at our facilities

3. Why We Collect and Use Your Information

We collect and use your personal information for the following purposes:

Service Delivery

To provide freight forwarding and logistics services
To arrange transport, warehousing, and distribution
To manage bookings, consignments, and deliveries
To track and trace shipments
To handle customs clearance and documentation
To manage container returns and equipment

Business Operations

To process payments and manage accounts
To assess creditworthiness and manage credit risk
To communicate with you about services
To respond to enquiries and provide customer support
To manage contracts and agreements
To maintain business records

Legal and Compliance

To comply with legal and regulatory obligations
To meet customs, quarantine, and border security requirements
To comply with transport and safety regulations
To handle insurance claims and disputes
To protect our legal rights and interests

Improvement and Marketing

To improve our services and website
To conduct market research and analysis
To send marketing communications (with your consent)
To provide updates about our services
To conduct customer satisfaction surveys

Security

To protect the security of our operations and facilities
To prevent fraud and unauthorised access
To investigate incidents and misconduct

4. Disclosure of Personal Information

We may disclose your personal information to:

Service Providers and Partners

Transport carriers and logistics providers
Warehousing and storage facilities
Freight forwarders and shipping agents
Customs brokers and clearance agents
Insurance companies and brokers
IT service providers and cloud storage providers
Payment processors and financial institutions

Regulatory and Government Bodies

Australian Border Force
Department of Agriculture, Fisheries and Forestry
Customs and quarantine authorities
Tax authorities
Law enforcement agencies
Courts and tribunals

Business Contacts

Your authorised representatives and agents
Consignors and consignees
Other parties involved in the supply chain
Our professional advisors (lawyers, accountants, auditors)

Other Parties

Credit reporting agencies for credit assessments
Debt collection agencies if required
Potential purchasers of our business or assets
Any other party you authorise or direct us to disclose to

We do not sell your personal information to third parties for marketing purposes.

5. Overseas Disclosure

In providing international freight and logistics services, we may disclose your personal information to overseas recipients, including:

International carriers and freight forwarders
Overseas customs and government authorities
International warehousing and distribution facilities
Our overseas service providers and IT systems

These disclosures may occur in countries including but not limited to the United States, United Kingdom, European Union countries, China, Singapore, and other countries relevant to your shipment routes.

When we disclose information overseas, we take reasonable steps to ensure recipients handle information in accordance with the Australian Privacy Principles, unless an exception applies.

6. Data Security

We take reasonable steps to protect your personal information from:

Misuse, interference, and loss
Unauthorised access, modification, or disclosure

Our security measures include:

Secure IT systems with firewalls and encryption
Access controls and authentication requirements
Physical security at our facilities including CCTV
Staff training on privacy and data security
Regular security assessments and updates
Secure destruction of information no longer required

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes for which it was collected
Comply with legal and regulatory obligations (typically 7 years for business records)
Resolve disputes and enforce our agreements
Maintain business records and historical data

When information is no longer required, we take reasonable steps to destroy or de-identify it.

8. Access and Correction

You have the right to:

Access Your Information

Request access to the personal information we hold about you. We will provide access unless a legal exception applies.

Correct Your Information

Request correction of inaccurate, incomplete, or out-of-date information. We will take reasonable steps to correct information or attach a statement if we disagree.

Request Process

To request access or correction:

Contact our Privacy Officer using the details in Section 13
Provide sufficient detail to identify the information
Verify your identity for security purposes
We will respond within 30 days

We do not charge for making a request, but may charge a reasonable fee for providing access to large amounts of information.

9. Marketing Communications

We may send you marketing communications about our services, industry updates, and special offers if:

You have consented to receive marketing communications, or
We have an existing business relationship and you have not opted out

Your Rights

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in our emails
Contacting us using the details in Section 13
Updating your preferences in your account settings

We will process opt-out requests promptly. Note that we may still send you service-related communications necessary for our business relationship.

10. Cookies and Online Tracking

Our website uses cookies and similar technologies to

Remember your preferences and settings
Analyze website traffic and usage patterns
Improve website functionality and user experience
Deliver targeted advertising (with your consent)

Types of Cookies We Use

Essential Cookies: Required for website functionality

Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)

Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

For more information about cookies and how to manage them, visit www.aboutcookies.org.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with a new effective date.

For significant changes, we may notify you via email or prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact:

Privacy Officer
MACH 1 Logistics Pty Ltd
PO Box 355, Romsey VIC 3434
Email: cheyne@mach1logistics.com.au
Phone: +61 409 435 479

We will investigate your complaint and respond within 30 days. If we need more time, we will notify you.

14. Complaints

If you believe we have breached the Australian Privacy Principles, you can:

Contact our Privacy Officer using the details above
We will investigate and respond within 30 days
If you are not satisfied with our response, you can contact:

Office of the Australian Information Commissioner (OAIC)
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au

15. Consent

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

For sensitive information, we will obtain your explicit consent before collection unless authorised by law.

You may withdraw your consent at any time by contacting us, subject to legal and contractual restrictions.

MACH 1 Logistics Pty Ltd
ACN: 618 431 299
ABN: 29 618 431 299
www.mach1logistics.com.au

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